Aged Care Reforms

Aged Care Waitlist Process

How to apply for residential aged care with MYVISTA

Applying for Residential Aged Care can seem complex. Our dedicated in-house customer service team is happy to help you successfully navigate the process. We understand each individual’s needs are unique. From understanding the eligibility criteria and completing necessary paperwork to accessing available financial assistance, we will ensure you have all the information and guidance you need.

What you need to do

Organise to have an Aged Care Assessment Team Support Plan

This assessment will determine your eligibility for government subsidised residential aged care services. You can apply for an assessment online or call the government My Aged Care team on 1800 200 422. You may already have an ACAT support plan/assessment that was previously arranged by a hospital or your GP. This plan may support either permanent or respite approval.

Complete and submit the Centrelink Assets & Income Test for Aged Care.

You don’t have to wait for the results of this test before applying for care and being admitted.

Call us

Once you have received the ACAT assessment/support plan, call the MYVISTA Customer Service team on 08 6393 1000 and provide us with the referral code for Residential Permanent or Respite Care. Alternatively, you can email a copy of the assessment documentation to cso@myvista.com.au

What happens next?

 

  • Your support plan/assessment will be reviewed by our clinical team to determine if we can meet your specific care and health needs.
  • Once the clinical team has provided their feedback, the customer service team will get in touch with you as soon as possible to let you know the outcome of this feedback.
  • If it is determined we can support your specific care and health needs, the customer service team will invite you to come and have a tour of the residential aged care you’re interested in moving in to. On the tour, we’ll show you an example of our rooms and the common dining and social areas. We’ll also talk to you about the kinds of meals we serve and the social activities we provide. This is a good opportunity to ask us questions about life at MYVISTA
  • At the end of the tour you will be given information and an application pack. If you have relevant information regarding your asset and income position, we will discuss fees and charges at the tour. Please bring with you your financial information, any enduring power of guardianship or power of attorney documents, and/or advanced health care directives.
  • The customer service team will provide a financial/fee quotation.

The admissions process

  • As soon as you’re ready to move into MYVISTA, we will schedule a pre-admission meeting and a date for you to move. If we don’t have a place available, don’t worry. We will place you on a waitlist for a room and let you know as soon as one becomes available.
  • At the pre-admission meeting, you will need to provide us with your completed paperwork. We will also arrange for you to meet with a member of our clinical team and provide information about your personal care requirements.

Having the pre-admission meeting means that on admission day you can concentrate on settling into your new home without the need to complete all the paperwork on the day, other than signing the Agreement for Care contract.

Our staff is happy to explain these steps to you again over the phone or in person.

Frequently Asked Questions

Yes. But your partner will still need an ACAT assessment. If you are listed as their carer on the My Aged Care portal you can request one for them.

The government has prepared a site where all home care providers in your area (including MYVISTA) can be easily compared here.

We try to keep schedules as regular as possible however some timeslots are very popular and so may be difficult to obtain on commencement of your service plan. But we will work with you to obtain services that match your preferences wherever possible.

Typical services include domestic assistance, showering assistance, shopping assistance and gardening, however based on your assessed needs, you may also be eligible for allied health services as well such as physiotherapy, podiatry and occupational therapy. The Home Care funds can also be used to pay for attendance at social outings and day centres.

There is a short questionnaire to check your eligibility here.
If you are eligible the page will redirect you to applying for an assessment.
If you are already registered with MyAgedCare you can simply call 1800 200 422.

Or simply ask your GP.

The cost of your care is determined by Services Australia in conjunction with Centrelink.
If you do not receive a means tested Centrelink pension, you must complete this form.
If you do receive a pension you can ask for them to prepare a fees advice letter by calling them on 1800 227 475

MYVISTA clinical staff support the administration and storage of your medication. MYVISTA engages the services of a local pharmacy as our preferred supplier to make medication ordering and delivery easy. The pharmacy issue the resident directly with a monthly account for any medications or additional products, which you pay directly to the pharmacy.

Yes you can. Australian Government subsidies allow for up to 52 days of social leave in a financial year, and you can take extra unfunded social leave if you wish to.

Yes. Many residents enjoy going out with family or friends and are encouraged to so do.

MYVISTA residential respite care offers support to families in need of temporary relief. Our respite care stays range from a minimum of two weeks to a maximum of nine weeks. This option serves as an effective strategy for managing recovery from illness and accessing reablement services. ACAT approval is required for partially government-funded respite care with eligible individuals able to access up to 63 days of subsidised respite care per financial year, with only the Basic Daily Care Fee, set by the government at 85% of the single-age pension, needing to be paid. If you do not qualify for subsidised care, privately funded respite options are available,

We strive to ensure that every resident receives the care and support they need, tailoring our services to individual requirements and circumstances. For more information, call our customer care team on 6939 1000.

Contact Us

Whether you want to speak to someone on the phone or prefer to send an email, we’re here to answer any questions you have about MYVISTA residential aged care, retirement communities or home care services.