Stirling Ethnic Aged Homes Inc, trading as MYVISTA, is committed to protecting your privacy and to ensuring you get the best possible care and services. We are bound by the Privacy Act 1988 (Cth) (the Privacy Act) and the Australian Privacy Principles.
Our Privacy Policy contains detailed information on how we protect your privacy, including the way in which we may collect, use and disclose your information.
A copy of our Privacy Policy is available from our administration team and will be provided to you on request when you are admitted to our service.
Collection of information
We collect personal information about individuals directly from the individual or their legal representative. We will only collect information for a purpose that relates directly to our functions and activities as an aged care provider. We understand that you may not want to provide information to us. The information we request of you is relevant to providing you with the care and services you need. If you choose not to provide us with some or all of the information we request, we may not be able to provide you with the care and services you require. For more detailed information, please refer to our Privacy Policy.
Use and disclosure
We will use and disclose your personal information only for the purpose for which it was collected or for any other purpose that is otherwise directly related to our functions or activities as an aged care provider or otherwise permitted at law.
MYVISTA has a data breach response plan in place in the event of an incident.
Overseas recipients
We will not disclose your information to overseas recipients without your approval. If we do, we will take all steps that are reasonable in the circumstances to ensure that the overseas recipient does not breach the Australian Privacy Principles.
Access and correction of information
Our Privacy Policy also contains detailed information on how you may access the personal information we hold about you and how you can seek to have your personal information corrected.
Making a complaint
If you wish to make a complaint about the way we have managed your personal information you may make that complaint verbally or in writing by setting out the details of your complaint to any of the following:
MYVISTA’s Privacy Officer:
Phone: 08 9207 4666
Fax: 08 9207 4677
Email: info@myvista.com.au
Aged Care Quality & Safety Commission:
https://www.agedcarequality.gov.au
Phone on 1800 951 822.
Office of Australian Information Commissioner:
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
How to contact us
If you have any questions in relation to privacy or how we manage your personal information, please feel free to contact us on (08) 9207 4666.
