Got Questions? Find Answers Here!
FAQs to answer your questions on MYVISTA's integrated suite of aged care services. Here you will find all you need to know to help you make a confident and informed decision about your aged care requirements. If you would like to know about something not mentioned here, please feel welcome to contact us.
Responses to some commonly asked questions about specific areas of our services are also included in each section.
Yes. But your partner will still need an ACAT assessment. If you are listed as their carer on the My Aged Care portal you can request one for them.
The government has prepared a site where all home care providers in your area (including MYVISTA) can be easily compared here.
We try to keep schedules as regular as possible however some timeslots are very popular and so may be difficult to obtain on commencement of your service plan. But we will work with you to obtain services that match your preferences wherever possible.
Typical services include domestic assistance, showering assistance, shopping assistance and gardening, however based on your assessed needs, you may also be eligible for allied health services as well such as physiotherapy, podiatry and occupational therapy. The Home Care funds can also be used to pay for attendance at social outings and day centres.
There is a short questionnaire to check your eligibility here.
If you are eligible the page will redirect you to applying for an assessment.
If you are already registered with MyAgedCare you can simply call 1800 200 422.
Or simply ask your GP.
The cost of your care is determined by Services Australia in conjunction with Centrelink.
If you do not receive a means tested Centrelink pension, you must complete this form.
If you do receive a pension you can ask for them to prepare a fees advice letter by calling them on 1800 227 475
MYVISTA clinical staff support the administration and storage of your medication. MYVISTA engages the services of a local pharmacy as our preferred supplier to make medication ordering and delivery easy. The pharmacy issue the resident directly with a monthly account for any medications or additional products, which you pay directly to the pharmacy.
Yes you can. Australian Government subsidies allow for up to 52 days of social leave in a financial year, and you can take extra unfunded social leave if you wish to.
Yes. Many residents enjoy going out with family or friends and are encouraged to so do.
MYVISTA residential respite care offers support to families in need of temporary relief. Our respite care stays range from a minimum of two weeks to a maximum of nine weeks. This option serves as an effective strategy for managing recovery from illness and accessing reablement services. ACAT approval is required for partially government-funded respite care with eligible individuals able to access up to 63 days of subsidised respite care per financial year, with only the Basic Daily Care Fee, set by the government at 85% of the single-age pension, needing to be paid. If you do not qualify for subsidised care, privately funded respite options are available,
We strive to ensure that every resident receives the care and support they need, tailoring our services to individual requirements and circumstances. For more information, call our customer care team on 6939 1000.